FIELD SERVICE DESK
About your enquiry
Form notice version: enquiry-2026-11-05. Applies when this direct enquiry form is made available.
Who receives it
Jacobus Venter operates Field Service Desk from 12 Goudrif Avenue, Allen Grove, Kempton Park, 1619, Gauteng, South Africa. Contact hello@fsm-desk.com about your enquiry or privacy.
What the form does
We collect your business name, email address, country, trade, number of people needing access, optional message, submission time, random reference and acknowledgement of this notice. These details help us assess suitability, answer your questions and prepare a demonstration or written offer. Required fields are marked by browser validation; the message is optional. Email is available if you prefer not to use the form.
The form saves your enquiry in a private operator inbox. It does not create an account, accept a service agreement, take payment or subscribe you to marketing. The confirmation page means the enquiry was saved; no automatic confirmation or notification email is sent. Replies are handled manually from hello@fsm-desk.com.
Storage and security services
Cloudflare hosts the website and stores the enquiry in the service database. Cloudflare Turnstile checks submissions to reduce spam; it processes browser and connection signals for security. The enquiry form sends details securely to app.fsm-desk.com and does not require Clerk sign-in. Do not include customer records, identity documents, passwords, card details or sensitive information.
The form script does not save a draft to browser storage. Unsaved text may be lost if you close or reload the page. Browser autofill and Cloudflare security processing are separate. There is no advertising or analytics tracking added by this form. See Cloudflare's privacy information. Provider processing may occur outside South Africa.
Retention and your choices
We review enquiries after 90 days and remove those no longer needed. An ongoing discussion, agreed service or lawful recordkeeping need may require relevant information to be kept longer. This review is manual; closing an enquiry does not itself delete it. Deleted live entries may remain in protected database backups for up to 35 days under the operator's backup procedure. Necessary correspondence and resulting subscription records follow their separate retention rules.
You can ask us to access, correct or delete your enquiry, or stop follow-up, by emailing hello@fsm-desk.com. Include the enquiry reference if you have it; do not send identity documents unless a secure verification process is agreed. We may need proportionate verification and may retain information where there is a lawful reason. You may also raise a concern with South Africa's Information Regulator.
How this notice relates to other documents
This notice explains the new direct website form, replacing earlier descriptions of email-only enquiries for this feature. The platform service documents continue to describe subscriber accounts and workspace processing. Submitting this form does not accept those subscription terms.